Viewers of Formula 1 broadcasts on Viaplay suffer from lower image quality, jerky or even truncated streams. It’s a repeating scene since the broadcaster secured the rights to the premier class earlier this year. Earlier this week, the consumer association issued a statement calling on the Viaplay group to address the 321 complaints in the Complaints Compass. The consumer protection organization is considering further steps if the Scandinavian company does not promise improvement.
In a reply to RTL Nieuws, Viaplay Group spokeswoman Roberta Alenius said: “Viaplay is both a technology company and an entertainment company, so we take the issue of streaming quality very seriously. Of course we can always improve. We are still getting to know our customers in the Netherlands, which is already one of our largest and most important markets.” It also means that we are working to improve the service. “We look forward to providing our Dutch customers with better and better streaming quality in the years to come,” says Alenius. “We know how much Formula 1 means to Dutch fans.”
Viaplay’s streams are officially Full HD quality, but many subscribers say they can’t get it. The launch of the service “surpassed all expectations,” according to Viaplay. The service gained 750,000 subscribers in the first quarter of this year, the vast majority of whom are from the Netherlands.